Frequently Asked Questions.
Q: When do I receive my order?
A: Once your order is placed, we will send you a tracking number by email when your shipment is packaged and ready to go. You can use this tracking number to monitor the delivery progress.
Q: How will my order be shipped and are there any potential delays?
A: All alcohol orders are shipped via FedEx Ground, as required by law. While we strive to process and ship orders promptly, ground shipping may take longer than other methods. We will provide a tracking number so you can monitor your shipment’s progress.
Q: Can I pick up my order in person?
A: Absolutely! We offer convenient local pickup at two locations: Bothell and Ballard. You’ll be able to select your preferred pickup location during the checkout process.
Bothell:
Our Bothell tasting room is open to appointments only so please call ahead to schedule a time for pick up.
- Address: 19116 Beardslee Blvd Ste 102, Bothell, WA 98011
- Phone: (425) 286-1002
- Hours:
Monday Closed Tuesday 10 AM–3 PM Wednesday 10 AM–3 PM Thursday 10 AM–3 PM Friday 10 AM–3 PM Saturday Closed Sunday Closed Â
Ballard:
Production hours are not listed, give us a call and we may have someone in that can assist you with your order.
- Address: 1400 NW 53rd St, Seattle, WA 98107
- Phone: (206) 782-1555
- Hours:
Monday Closed Tuesday Closed Wednesday 3 PM–9 PM Thursday 3 PM–9 PM Friday 3 PM–9 PM Saturday 3 PM–9 PM Sunday 3 PM–9 PM
Q: I can’t find my invoice. What should I do?
A: An invoice is automatically emailed to you after purchase and is also available in your account’s order history. If you can’t find it in your email (check your spam/junk folder) or in your account, please contact our customer support team at [Insert Email Address or Phone Number] for assistance.
Q: What is your return policy?
A: Due to the nature of our products, most items are not returnable. For complete details, please refer to our Refunds & returns page.